Terms of Use

VirtualClinicOS provides technology infrastructure and administrative tools designed to support telehealth and healthcare-related businesses.

Depending on the applicable implementation, the Platform may facilitate functionality such as:

• patient registration and account management;
• identity verification;
• patient intake and questionnaires;
• telehealth workflow management;
• communications between patients and healthcare providers;
• provider-network integrations;
• electronic prescribing integrations;
• pharmacy routing and fulfillment integrations;
• laboratory and diagnostic testing integrations;
• payment processing integrations;
• order and shipment status information;
• administrative dashboards;
• customer-support functionality;
• reporting and analytics;
• compliance-related workflows;
• third-party software integrations; and
• other technology and administrative services.

The specific functionality available to a user may depend upon the applicable VirtualClinicOS customer, healthcare provider, pharmacy, laboratory, vendor, jurisdiction, and configuration of the Platform.

VirtualClinicOS is a technology and administrative services company. VirtualClinicOS is not a medical practice, physician group, healthcare provider, pharmacy, laboratory, or health insurer.

VirtualClinicOS does not practice medicine and does not independently:

• diagnose medical conditions;
• determine medical necessity;
• recommend a particular treatment for an individual patient;
• prescribe medications;
• determine whether a prescription should be issued;
• dispense or compound medications;
• substitute medications;
• perform laboratory testing;
• interpret laboratory results as a healthcare provider; or
• make clinical decisions regarding patient care. Medical services accessible through the Platform are provided by independent physicians, physician groups, professional corporations, professional limited liability companies, or other appropriately licensed healthcare providers (“Healthcare Providers”).

Healthcare Providers exercise independent professional judgment and are solely responsible for their medical decisions, including whether a patient is appropriate for treatment and whether any medication, laboratory test, treatment, or other healthcare service should be ordered.

Nothing contained on or transmitted through the Platform constitutes medical advice from VirtualClinicOS.

Your use of the Platform does not establish a physician-patient or other healthcare provider- patient relationship between you and VirtualClinicOS.

A provider-patient relationship may be established separately between you and an applicable Healthcare Provider in accordance with applicable law and the Healthcare Provider’s policies.

VirtualClinicOS does not control or direct the professional judgment of Healthcare Providers.

THE PLATFORM IS NOT INTENDED FOR MEDICAL EMERGENCIES.

If you believe you are experiencing a medical emergency, call 911 or seek immediate care from an appropriate emergency medical facility.

Do not rely on the Platform, electronic messages, provider messaging, customer support, or any other VirtualClinicOS functionality for emergency medical assistance.

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to create an account or use services requiring legal consent, unless the applicable service expressly permits use by a parent, legal guardian, or authorized representative.

By using the Platform, you represent that:

1. the information you provide is truthful and accurate;
2. you are legally capable of entering into these Terms;
3. you will use the Platform only for lawful purposes; and
4. your use of the Platform does not violate applicable law.

Certain healthcare services may have additional eligibility requirements established by Healthcare Providers or applicable law.

You agree to provide accurate, complete, and current information when using the Platform.

This may include information concerning:

• identity;
• date of birth;
• contact information;
• medical history;
• current medications;
• allergies;
• symptoms;
• prior treatments;
• laboratory information;
• photographs;
• identification documents; and
• other information reasonably required for healthcare or administrative purposes.

You are responsible for updating information when it changes.

Providing incomplete, inaccurate, misleading, or fraudulent information may result in denial of treatment, cancellation of services, account suspension, or termination.

Healthcare Providers rely upon information supplied by patients when making clinical decisions. You should promptly notify your Healthcare Provider of any material change in your medical condition or information.

The Platform may use third-party identity verification, fraud-prevention, authentication, or know-your-customer technologies.

You authorize VirtualClinicOS and its service providers to process information reasonably necessary to verify your identity and prevent fraud, subject to applicable law and our Privacy Policy.

Failure to successfully complete required verification may prevent access to certain services.

Healthcare services may be delivered through asynchronous communications, synchronous video or telephone consultations, questionnaires, messaging, or other legally permitted telehealth modalities.

The type of consultation required is determined by the applicable Healthcare Provider and applicable law.

Use of the Platform does not guarantee that:

• you will qualify for treatment;
• a Healthcare Provider will issue a prescription;
• a particular medication will be prescribed;
• a requested dosage will be approved;
• laboratory testing will result in treatment;
• treatment will continue indefinitely; or
• any particular medical outcome will occur.

Healthcare Providers retain complete authority over clinical decisions.

Submitting an intake questionnaire, purchasing a consultation, selecting a treatment category, or requesting a particular medication does not guarantee that a prescription will be issued. Only an appropriately licensed Healthcare Provider may determine whether a prescription is medically appropriate.

Healthcare Providers may:

• approve treatment;
• deny treatment;
• request additional information;
• require laboratory testing;
• require a video or telephone consultation;
• modify a requested treatment;
• recommend an alternative treatment; or
• discontinue treatment.

VirtualClinicOS does not override or interfere with these decisions.

Certain services available through Healthcare Providers may involve medications regulated under federal or state controlled-substance laws.

Availability may depend upon:

• patient location;
• provider licensure;
• applicable federal and state law;
• required telehealth examinations;
• identity verification;
• prescription monitoring requirements;
• pharmacy requirements; and
• other regulatory restrictions.

Nothing on the Platform guarantees eligibility for or access to a controlled substance. VirtualClinicOS does not prescribe controlled substances.

Prescription medications are dispensed and fulfilled by independent licensed pharmacies (“Pharmacies”).

VirtualClinicOS is not a pharmacy and does not itself manufacture, compound, dispense, package, substitute, or ship prescription medication.

Pharmacies are independently responsible for their pharmacy operations, including, as applicable:

• pharmacy licensure;
• dispensing;
• compounding;
• medication preparation;
• packaging;
• labeling;
• pharmacist review;
• shipping;
• medication quality;
• storage requirements; and
• compliance with applicable pharmacy laws.

Medication availability, formulation, pricing, packaging, shipping times, and fulfillment may vary by Pharmacy and jurisdiction.

A Healthcare Provider may transmit a prescription to an appropriate Pharmacy based on the applicable program and patient circumstances.

Certain Healthcare Providers may prescribe compounded medications when they determine that doing so is clinically appropriate and legally permissible. Compounded drugs are not FDA-approved in the same manner as FDA-approved nished drug products. The U.S. Food and Drug Administration generally does not review compounded drugs for safety, effectiveness, or manufacturing quality before they are marketed.

The prescribing Healthcare Provider and dispensing Pharmacy are responsible for determining whether prescribing and dispensing a compounded medication is appropriate and lawful.

VirtualClinicOS does not manufacture or compound medication and does not determine whether a compounded medication should be prescribed to an individual patient.

The Platform may facilitate access to laboratory testing, at-home collection kits, diagnostic services, or related services provided by independent laboratories and vendors.

VirtualClinicOS does not independently perform laboratory testing and is not responsible for the professional services performed by independent laboratories.

Healthcare Providers are responsible for determining the clinical signi cance of laboratory results when such interpretation forms part of a patient's medical care.

At-home collection devices or testing products may be subject to separate instructions, limitations, authorizations, or regulatory requirements.

The Platform may integrate with or facilitate access to third-party services, including:

• Healthcare Providers;
• medical groups;
• Pharmacies;
• laboratories;
• identity-verification providers;
• payment processors;
• shipping carriers;
• communications providers;
• electronic prescribing systems;
• electronic health record systems; and
• other technology vendors.

These parties are independent entities and may maintain their own terms, privacy policies, consent forms, and other agreements.

VirtualClinicOS is not responsible for the independent professional acts, omissions, products, services, or regulatory compliance of third parties except to the extent responsibility cannot lawfully be excluded.

Payments made through the Platform may include charges for separate components of a healthcare program, including:

• medical consultations;
• prescription medications;
• pharmacy fulfillment;
• laboratory testing;
• shipping;
• membership or subscription services;
• administrative services; and
• other products or services.

Payment processing may be performed by independent third-party payment processors.

The entity responsible for a particular charge may vary depending upon the applicable healthcare program and transaction.

Where required, applicable pricing and payment information will be presented before a transaction is completed.

You authorize applicable charges when you submit payment information and complete a purchase.

Certain programs may operate on a subscription or recurring-payment basis.

If you enroll in a recurring program, you authorize the applicable merchant and payment processor to charge your selected payment method according to the frequency and amount disclosed during enrollment.

Unless otherwise disclosed, cancellation prevents future renewal charges but does not automatically reverse charges for services, consultations, medications, laboratory services, or other items already ordered, performed, processed, or fulfilled.

Program-specific cancellation and refund policies presented at checkout or enrollment may also apply.

Refund eligibility depends upon the nature and status of the applicable service.

Because healthcare services and prescription fulfillment may involve professional services and customized products, certain charges may become non-refundable once:

• a Healthcare Provider has performed or begun a consultation;
• a prescription has been transmitted;
• a Pharmacy has begun processing or preparing an order;
• a laboratory order has been processed;
• a testing kit has been shipped;
• another third-party service has been performed; or
• another non-recoverable cost has been incurred.

Any program-specific refund or cancellation policy presented to you at the time of purchase will govern in the event of a con ict with this Section.

Nothing in these Terms limits refund rights required by applicable law.

Medication, testing kits, or other physical products may be shipped by independent Pharmacies, laboratories, fulfillment providers, or carriers.

Estimated delivery times are estimates only and are not guaranteed by VirtualClinicOS. Shipping delays may occur because of:

• weather;
• carrier delays;
• prescription review;
• pharmacy processing;
• product availability;
• address errors;
• regulatory requirements;
• weekends or holidays; or
• events outside VirtualClinicOS's reasonable control.

You are responsible for providing a complete and accurate delivery address and for following any storage instructions associated with medications or testing products.

You are responsible for maintaining the confidentiality and security of your account credentials.

You agree not to:

• share your account credentials with unauthorized persons;
• impersonate another person;
• create an account using fraudulent information;
• attempt to gain unauthorized access to the Platform;
• bypass security controls;
• interfere with Platform operations; or
• use another person's account without authorization.

You must promptly notify us if you believe your account has been compromised.

By using the Platform, you consent to receive electronic communications related to your account and services.

These communications may include:

• account notices;
• identity-verification messages;
• appointment information;
• treatment-related administrative communications;
• prescription status updates;
• pharmacy and fulfillment updates;
• payment receipts;
• security notifications; and
• other transactional communications.

Communications may be delivered through email, SMS, telephone, portal messaging, or other electronic means, subject to applicable law and any required consent.

Marketing communications are subject to applicable consent and opt-out requirements.

Your use of the Platform is subject to our Privacy Policy, which describes how VirtualClinicOS collects, uses, discloses, and protects personal information.

Certain health information may also be governed by separate privacy notices or notices of privacy practices issued by Healthcare Providers or other regulated entities.

Depending upon the applicable arrangement, VirtualClinicOS may process certain protected health information on behalf of Healthcare Providers or other covered entities as a business associate under the Health Insurance Portability and Accountability Act (“HIPAA”).

The applicability of HIPAA depends upon the parties and information involved and should not be assumed to apply to every piece of information collected through the Platform.

The Platform and its underlying technology, including its software, source code, workflows, databases, designs, graphics, interfaces, text, trademarks, logos, and other materials owned by VirtualClinicOS are protected by intellectual property laws.

Except as expressly permitted, you may not:

• copy;
• reproduce;
• modify;
• distribute;
• sell;
• sublicense;
• reverse engineer;
• decompile;
• scrape;
• create derivative works from; or
• commercially exploit

any portion of the Platform.

Nothing in these Terms transfers ownership of VirtualClinicOS intellectual property to you.

Third-party brands, trademarks, content, and technology remain the property of their respective owners.

You may not use the Platform to:

1. violate any federal, state, local, or international law;
2. commit fraud or identity theft;
3. obtain prescriptions through false or misleading information;
4. interfere with the professional judgment of a Healthcare Provider;
5. unlawfully obtain controlled substances;
6. access another person's health information without authorization;
7. introduce malware or malicious code;
8. attack or interfere with Platform infrastructure;
9. scrape or systematically extract Platform information without authorization;
10. reverse engineer Platform technology;
11. infringe intellectual property rights;
12. harass Healthcare Providers, staff, vendors, or other users; or
13. otherwise misuse the Platform.

VirtualClinicOS may suspend or terminate access when it reasonably believes these Terms have been violated.

We seek to maintain reliable Platform availability but do not guarantee uninterrupted or error- free access.

The Platform may become unavailable because of:

• maintenance;
• software updates;
• infrastructure failures;
• internet outages;
• cybersecurity incidents;
• third-party vendor outages;
• force majeure events; or
• other circumstances. We may modify, suspend, discontinue, replace, or update Platform functionality from time to time.

VirtualClinicOS makes no guarantee concerning the outcome of any medical treatment.

Individual results vary, and no information appearing on the Platform should be interpreted as a promise or guarantee regarding weight loss, hormone levels, laboratory values, physical appearance, symptom improvement, longevity, wellness, or any other medical or health outcome.

VirtualClinicOS also does not guarantee the continued availability of any Healthcare Provider, Pharmacy, medication, laboratory service, product, integration, or third-party service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

VIRTUALCLINICOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

VIRTUALCLINICOS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR AVAILABLE AT ALL TIMES.

Nothing in this Section excludes warranties or rights that cannot legally be waived.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIRTUALCLINICOS AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRTUALCLINICOS SHALL NOT BE LIABLE FOR THE INDEPENDENT CLINICAL JUDGMENT, MEDICAL SERVICES, PRESCRIBING DECISIONS, DISPENSING ACTIVITIES, COMPOUNDING ACTIVITIES, LABORATORY SERVICES, OR OTHER PROFESSIONAL SERVICES PROVIDED BY INDEPENDENT HEALTHCARE PROVIDERS, PHARMACIES, LABORATORIES, OR OTHER THIRD PARTIES.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless VirtualClinicOS and its affiliates, members, managers, officers, employees, contractors, and agents from claims, damages, liabilities, losses, and reasonable expenses arising from:

• your unlawful use of the Platform;
• your material violation of these Terms;
• fraudulent or intentionally inaccurate information supplied by you;
• your infringement of another person's rights; or
• your misuse of services made available through the Platform.

This obligation does not apply to the extent a claim results from VirtualClinicOS's own conduct for which indemnification cannot lawfully be required.

VirtualClinicOS may suspend, restrict, or terminate access to the Platform if reasonably necessary because of:

• violation of these Terms;
• suspected fraud, identity theft, or unauthorized activity;
• security concerns;
• unlawful activity;
• regulatory or legal requirements;
• misuse of the Platform;
• threats to Platform integrity or other users;
• failure to satisfy applicable identity-verification requirements;
• abuse, harassment, or threatening conduct toward Healthcare Providers, pharmacies, laboratories, VirtualClinicOS personnel, or other third parties;
• termination or suspension of an applicable healthcare program, provider relationship, pharmacy relationship, or other third-party service necessary to provide the applicable functionality; or
• any circumstance in which continued access could reasonably expose VirtualClinicOS, a Healthcare Provider, Pharmacy, laboratory, customer, vendor, or other person to legal, regulatory, security, or operational risk.

Where reasonably practicable, VirtualClinicOS may provide notice of a suspension or termination.

Termination of access to the Platform does not eliminate payment obligations or other liabilities incurred before termination.

Certain provisions of these Terms that by their nature should survive termination will survive, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

Healthcare Provider availability may vary by state, patient location, provider licensure, treatment category, and applicable law.

VirtualClinicOS does not guarantee that a Healthcare Provider will be available in every jurisdiction or for every requested treatment.

If a Healthcare Provider becomes unavailable or is unable to provide services in a particular jurisdiction, the applicable program may attempt to facilitate access to another appropriately licensed provider when available.

Nothing in these Terms requires any Healthcare Provider to accept a patient, prescribe medication, continue treatment, or provide a particular medical service.

Healthcare, prescription, laboratory, and pharmacy services are subject to federal and state laws and may not be available in every jurisdiction.

The availability of a service displayed through the Platform does not necessarily mean that you are eligible to receive that service. Eligibility may depend upon your physical location at the time healthcare services are provided, applicable provider licensure, pharmacy licensure, prescribing requirements, medication restrictions, and other legal or regulatory requirements.

VirtualClinicOS and applicable third parties may restrict or discontinue access to a service when reasonably necessary to comply with applicable law or regulatory requirements.

Healthcare and telehealth laws and regulations may change.

Changes in federal or state law, regulatory guidance, enforcement policies, medication availability, pharmacy operations, prescribing requirements, or professional standards may affect services available through the Platform.

Accordingly, VirtualClinicOS may modify, restrict, suspend, or discontinue Platform functionality or access to certain healthcare-related services when reasonably necessary to respond to legal, regulatory, clinical, operational, or third-party changes.

VirtualClinicOS does not guarantee continued availability of any specific medication, compounded formulation, Healthcare Provider, Pharmacy, laboratory, treatment category, or healthcare program.

The Platform may contain links to websites, applications, services, or resources operated by third parties.

VirtualClinicOS does not control and is not responsible for third-party websites or services.

The inclusion of a link or integration does not necessarily constitute endorsement of the third party or its products or services.

Your use of third-party services may be governed by separate terms and privacy policies.

The Platform may permit you to submit information, photographs, documents, messages, questionnaire responses, or other content (“User Content”).

You retain ownership of User Content to the extent you have ownership rights in it. You grant VirtualClinicOS a limited right to process, transmit, store, reproduce, and otherwise use User Content as reasonably necessary to operate the Platform, provide requested functionality, support applicable healthcare and administrative workflows, comply with legal obligations, and otherwise act as described in applicable privacy notices and agreements.

You represent that you have the right to submit User Content and that your submission does not unlawfully violate another person's rights.

If you voluntarily provide VirtualClinicOS with ideas, recommendations, suggestions, or other feedback concerning the Platform, you grant VirtualClinicOS the right to use that feedback without restriction or compensation to you, provided that doing so does not authorize VirtualClinicOS to disclose protected health information or other information contrary to applicable privacy law.

VirtualClinicOS will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• natural disasters;
• hurricanes or severe weather;
• res or oods;
• epidemics or public health emergencies;
• governmental actions;
• changes in law;
• labor disruptions;
• telecommunications failures;
• internet outages;
• cloud-service outages;
• cyberattacks;
• payment-network disruptions;
• shipping-carrier disruptions;
• pharmacy or laboratory interruptions; or
• other events beyond VirtualClinicOS's reasonable control.

This Section does not excuse obligations that applicable law prohibits from being waived.

These Terms and any dispute arising from or relating to these Terms or the Platform will be governed by the laws of the State of Florida, without regard to con ict-of-laws principles, except where applicable federal law or another jurisdiction's non-waivable law requires otherwise.

Before initiating arbitration or other formal proceedings, you and VirtualClinicOS agree to make a reasonable good-faith effort to resolve the dispute informally.

A party seeking to initiate a dispute must provide written notice describing:

1. the nature of the dispute;
2. the relevant facts;
3. the relief requested; and
4. contact information sufficient to permit a response.

The parties will have thirty (30) days after receipt of the notice to attempt to resolve the matter informally before initiating arbitration, unless immediate relief is legally necessary.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes that qualify for small claims court or claims seeking temporary or preliminary injunctive relief where legally permitted, disputes arising out of or relating to these Terms, the Platform, or your relationship with VirtualClinicOS will be resolved through individual binding arbitration rather than in court, to the fullest extent permitted by applicable law. Arbitration shall be administered by the American Arbitration Association (“AAA”) under the applicable AAA rules in effect when the arbitration is commenced.

The arbitration shall be conducted by a single neutral arbitrator.

Unless applicable law or the applicable arbitration rules require otherwise, the arbitration will take place in Palm Beach County, Florida, or may be conducted remotely by agreement of the parties or as permitted by the applicable arbitration rules.

The arbitrator may award any relief that would otherwise be available to an individual party under applicable law.

The arbitrator's award may be entered as a judgment in any court having jurisdiction.

Nothing in this Section prevents either party from bringing an individual action in small claims court where the claim quali es.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VIRTUALCLINICOS AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both parties expressly agree otherwise, an arbitrator may not consolidate the claims of multiple individuals or preside over a representative or class proceeding.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY ALSO WAIVES THE RIGHT TO A TRIAL BY JURY FOR DISPUTES SUBJECT TO THESE TERMS.

If applicable law prohibits enforcement of any portion of this Section for a particular claim or form of relief, that portion will be treated in accordance with applicable law without invalidating the remainder of the dispute-resolution provisions to the extent legally enforceable.

You may opt out of the arbitration provisions of these Terms by sending VirtualClinicOS written notice within thirty (30) days after you first become subject to these Terms.

Your notice must include your full name, the email address associated with your account, and an unambiguous statement that you wish to opt out of the arbitration agreement contained in the VirtualClinicOS Terms of Use. Opting out of arbitration will not otherwise affect your ability to use the Platform, subject to these Terms.

Opt-out notices must be sent to:

VirtualClinicOS LLC Legal: admin@virtualclinicos.com Support: support@virtualclinicos.com

For any dispute that is not subject to arbitration and may lawfully be subject to a contractual venue provision, you and VirtualClinicOS consent to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida.

Each party waives objections based upon personal jurisdiction or inconvenient forum to the extent permitted by law.

You may not assign or transfer your rights or obligations under these Terms without VirtualClinicOS's prior written consent.

VirtualClinicOS may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, nancing, sale of assets, change of control, or transfer of the Platform or applicable business operations, subject to applicable law.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will remain in full force and effect.

VirtualClinicOS's failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later. A waiver is effective only if expressly made in writing by an authorized representative of VirtualClinicOS.

These Terms, together with the Privacy Policy and any other policies, consents, disclosures, or terms expressly incorporated by reference, constitute the agreement governing your use of the Platform.

Certain healthcare programs, products, or services may be governed by additional terms presented separately.

If you are accessing the Platform on behalf of a business customer of VirtualClinicOS, a separate written agreement between VirtualClinicOS and that business may also apply.

To the extent there is a direct con ict concerning the business customer's contractual relationship with VirtualClinicOS, the applicable signed written agreement will control with respect to that relationship.

Except where expressly stated otherwise, these Terms do not create enforceable rights in favor of any third party.

VirtualClinicOS may update these Terms periodically to re ect changes in:

• the Platform;
• our business operations;
• applicable laws or regulations;
• third-party relationships;
• security practices; or
• other operational requirements.

When required by applicable law, we will provide notice of material changes. The “Last Updated” date at the beginning of these Terms indicates when the Terms were most recently revised.

Your continued use of the Platform after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If you do not agree to revised Terms, you should discontinue use of the Platform.

You agree that electronic signatures, acknowledgments, consents, records, and transactions may be used in connection with the Platform.

To the extent permitted by applicable law, electronic actions taken through the Platform may have the same legal effect as actions completed using paper documents and handwritten signatures.

You are responsible for maintaining access to an appropriate device and electronic communications account necessary to receive electronic records.

Section titles and headings are provided for convenience only and do not affect the interpretation of these Terms.

Questions concerning these Terms or the Platform may be directed to:

VirtualClinicOS LLC 700 S Rosemary Ave, Suite 204 West Palm Beach, Florida 33401 United States

Legal: admin@virtualclinicos.com Support: support@virtualclinicos.com

Notices relating to medical treatment, prescriptions, adverse reactions, or clinical questions should be directed to the applicable Healthcare Provider rather than VirtualClinicOS customer support. Questions regarding dispensed medications, medication packaging, fulfillment, or pharmacy operations should be directed to the applicable Pharmacy when appropriate.

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF USE.

YOU FURTHER ACKNOWLEDGE THAT:

• VIRTUALCLINICOS IS A TECHNOLOGY AND ADMINISTRATIVE SERVICES COMPANY AND IS NOT YOUR HEALTHCARE PROVIDER;
• MEDICAL SERVICES ARE PROVIDED BY INDEPENDENT LICENSED HEALTHCARE PROVIDERS;
• HEALTHCARE PROVIDERS RETAIN SOLE RESPONSIBILITY FOR THEIR INDEPENDENT CLINICAL JUDGMENT;
• VIRTUALCLINICOS DOES NOT GUARANTEE THAT A PRESCRIPTION OR PARTICULAR TREATMENT WILL BE PROVIDED;
• PRESCRIPTION MEDICATIONS ARE DISPENSED BY INDEPENDENT LICENSED PHARMACIES;
• VIRTUALCLINICOS DOES NOT MANUFACTURE, COMPOUND, OR DISPENSE PRESCRIPTION MEDICATIONS;
• LABORATORY SERVICES ARE PERFORMED BY INDEPENDENT LABORATORIES OR DIAGNOSTIC PROVIDERS, AS APPLICABLE; AND
• THE PLATFORM IS NOT INTENDED FOR MEDICAL EMERGENCIES.

© 2026 VirtualClinicOS LLC. All rights reserved.